Shipping Policy

•   Processing Time

- Order Processing : Orders are processed within 1-2 business days.

•   Shipping Time

- Standard Shipping : 5-15 business days, depending on your location.
- Expedited Shipping : Available at an additional cost, calculated at checkout.

 

• Shipping Rates

- Standard Shipping : Free for all orders.
- Expedited Shipping : Rates are provided at checkout based on your location.

• Order Tracking

- Tracking Number : Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.

• International Shipping

- Availability : We ship internationally to many countries.
- Customs Fees : Any applicable customs fees, taxes, or duties are the responsibility of the recipient.

 

• Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as weather conditions, customs inspections, or carrier delays.*

• Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at contact@gardengoma.com within 7 days of the estimated delivery date. We will work to resolve the issue promptly.

• Return Shipping

For information on returns, please refer to our Return Policy. If you have any questions or concerns about shipping, contact us at contact@gardengoma.com.

Thank you for choosing GardenGoma !